This Shipping / Delivery Policy outlines the terms, responsibilities, and procedures regarding the delivery of orders placed on Nessa, a multi-restaurant food ordering and delivery platform based in Stoke-on-Trent, United Kingdom.
By placing an order on Nessa, you agree to this policy.
Nessa provides delivery services within the designated delivery areas specified for each restaurant.
Delivery areas and times may vary depending on the restaurant and location.
Orders outside of the delivery area may not be accepted.
Estimated delivery times are provided on the Platform for each order.
Times are approximate and may vary due to traffic, weather, or operational issues.
Nessa and the restaurants strive to ensure timely delivery but are not liable for delays caused by external factors.
Once an order is prepared by the restaurant, it is handed over to the delivery partner.
Customers can track their order in real-time via the Platform.
Delivery partners must follow the route and instructions provided by the Platform.
Provide a valid and complete delivery address.
Ensure availability at the delivery location during the estimated delivery time.
Notify Nessa support immediately if there are any issues with the delivery.
Deliver the order safely, securely, and within the estimated timeframe.
Notify Nessa or the customer in case of any delays or issues.
Follow all traffic and safety regulations.
Nessa is a platform connecting restaurants and customers; the responsibility for food quality lies with the restaurant.
Nessa and delivery partners are not liable for delays caused by traffic, weather, or circumstances beyond their control.
Customers must report missing or incorrect items immediately to initiate a resolution or refund request.
For questions or concerns regarding delivery, customers may contact Nessa support via the Platform or official support channels.
By using Nessa, you acknowledge that you have read, understood, and agree to this Shipping / Delivery Policy.
