Last updated: 2025
This Privacy Policy explains how Nessa, a multi-restaurant food ordering and delivery platform based in Stoke-on-Trent, United Kingdom, collects, uses, stores, and protects your personal information when you use our mobile app, website, and related services (collectively, the "Platform").
By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
We collect information necessary to provide and improve our services, including:
Name, email, phone number
Delivery address and billing details
Account registration information
Payment information (processed securely through third-party gateways)
IP address, device type, operating system
Browser type and app version
Cookies and usage data
GPS or location information for delivery and restaurant search
Used to estimate delivery times and optimize routes
Reviews, ratings, feedback, and messages
To process orders, payments, and deliveries
To communicate updates, promotions, or support messages
To improve Platform functionality, security, and user experience
To personalize content and suggestions
To comply with legal obligations
We may share information with:
Restaurants to fulfill orders
Delivery partners for logistics
Payment processors and financial institutions
Analytics and cloud service providers (e.g., Google Firebase, Google Maps, Google Analytics)
Legal authorities when required by law
We do not sell your personal information to third parties.
We use cookies and similar technologies to store preferences, improve user experience, and track usage.
You can manage cookies through your device or browser settings.
Google services such as Firebase and Maps may also use cookies and identifiers.
Personal information is retained only as long as necessary to provide services and comply with legal obligations.
Inactive or deleted accounts have their data anonymized or securely deleted.
We implement technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.
Payments are processed via secure, PCI-compliant gateways.
Location data is transmitted securely.
Under applicable law, you may:
Access, correct, or delete your personal information
Restrict or object to processing
Request portability of your data
Withdraw consent where applicable
To exercise your rights, contact our support team via the Platform.
The Platform is not intended for users under 13 years old. We do not knowingly collect personal data from children under this age.
Your data may be processed or stored in countries outside the UK.
We ensure that any international transfers comply with applicable data protection laws.
We integrate with third-party services such as Google Maps, Firebase, and payment providers.
Each third-party service has its own privacy policies and terms.
Using these services implies acceptance of their privacy practices.
We may update this Privacy Policy from time to time.
Updates will be posted on the Platform with the effective date.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
For questions or privacy requests, please contact us via the Platform or our official support channels.
By using Nessa, you acknowledge that you have read and understood this Privacy Policy.
