This Refund Policy explains the procedures, rights, and responsibilities regarding refunds for Nessa, a multi-restaurant food ordering and delivery platform based in Stoke-on-Trent, United Kingdom.
By placing an order on Nessa, you agree to this Refund Policy.
Refunds are not automatic and are issued only after approval by Nessa admin.
Refunds may be considered under the following circumstances:
Order not delivered
Incorrect items delivered
Missing items
Quality issues with food
Other issues caused by operational errors of the restaurant or delivery
Refunds for customizations or special requests may not be granted if the items were prepared as requested.
Promotional items or discounts may have separate refund rules.
Customer submits a refund request through the Platform.
Nessa admin reviews the request, including the order details and reason.
Admin approves or rejects the refund.
If approved, the refund is processed to the original payment method within 5–10 business days, depending on the payment provider.
Admin must provide a valid reason for approving or denying a refund.
Customers cannot request a refund without an admin-specified cause.
For questions or issues regarding refunds, customers may contact Nessa support via the Platform or official support channels.
By using Nessa, you confirm that you have read, understood, and agree to this Refund Policy.
